Reserve with as little as $50 (or 50% of your group's tour price) to guarantee your reservation.  Contact us via email to determine your deposit amount : Reserve by Email

REFUND POLICY:

• Deposits and payments are 100% refundable with 30 days or more of notice prior to the first/earliest reserved tour date.
• 50% of the payment or deposit is refundable with 21 days or more notice prior to the first tour date if cancelled in writing by email..
• Payments or Deposits are NOT refundable in part or in full with less than 21 days notice prior to the first/earliest tour date if cancelled in writing by email,unless a FULL Payment was made, in which case the following  applies.
• 50% of Full Payments are refundable with 14 days or more prior notice to the first/earliest tour date, except for the portion of payments already paid for entry fees, hotels or to other service providers whose cancellation policy is different from ours, for which their own particular cancellation policy would apply. But most of these other service providers do not refund with less than 30 days prior notice or sometimes 15 days prior notice. We cannot guarantee another service provider's refund policy, but we will do our best to help you while we have to abide by their policy. We will confirm receipt of your cancellation in writing by email. We feel that our refund policy is reasonable, fair and more lenient than other tour operators. To say to others that no space is available for a certain tour or date, we need a guarantee from all of our customers.
• Absolutely NO Refund applies for cancellations with less than 14 days prior notice before the first/earliest reserved tour date.
• In any case cancellations must be made in writing by email to any of our valid email addresses in which case the date of the email applies and is then acknowledged by us in a reply email,

 

Best to email us at least 24 hrs or a couple days before requesting a tour. Weeks before is best. But if you prefer or with short notice call us in Costa Rica via our U.S. Telephone #s: 1-352-505-4001                               or 1-352-505-2636 Free of International Charges from the U.S. and Canada! And for calls from other countries, only charges to the U.S. apply. We'll do our best to arrange same day tours with calls in the early morning,  but best to call (and also email) at least the day before, if not much sooner.

If you are in Costa Rica or need a tour with short notice it's  best to call (and also email) hopefully at least the day before or sooner our Local C.R. Telephone #s :  2215-2162 or 2215-2163.  IF you must dial our Local  C.R. Tel. #s from outside C.R. first dial your International Access Code (011 in U.S. & Canada), then C.R.'s Country Code 506, then our number. There are no area codes in Costa Rica.  Example dial from U.S. or Canada to C.R. dial:  011 (506) 2215-2162.   While it is best to reserve several days or weeks before, we'll do our best to arrange tours with short notice or even early the same day, but best to call (and also email) at least the day before, if not much sooner to be better able to help you.

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